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Golden 1 announces new VP of Member Service Call Center
The Golden 1 Credit Union announced that Loretta Masters has been named vice president of its Member Service Call Center.
“We are thrilled to welcome Loretta to Golden 1. She holds a very important position in our organization,” said Donna A. Bland, Golden 1’s president and CEO, in a news release. “Providing an exceptional member service experience through our Call Center is an essential part of our mission.”
Masters has nearly 20 years of experience in the financial services industry, and has held executive positions at major national banks, including vice president of customer service and customer experience strategic initiatives manager. Masters has a bachelor’s degree from Arizona State University.
“I look forward to leading the Member Service Call Center and all of its dedicated employees,” Masters said in the news release. “I am committed to enhancing Golden 1’s sterling reputation for friendly, consistent, and outstanding service.”
The Golden 1 Credit Union has more than 80 branches, $7.8 billion in assets, and more than 600,000 members. In Davis, Golden 1 is at 508 Second St., Suite 101. For more information, visit golden1.com.
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