Kaiser gets high marks for customer satisfaction

By From page A9 | March 16, 2014

For the seventh consecutive year, Kaiser Permanente has been given the highest ranking for customer satisfaction in California, ahead of all other health plans in the state, according to the J.D. Power 2014 U.S. Member Health Plan Study, released this week.

Kaiser Permanente out-performed seven other health plans in California, scoring 756 on a 1,000-point scale, 76 points higher than the average health plan score in the state, a news release said. The organization performed particularly well in four key areas: customer service, provider choice, coverage and benefits, and information and communication.

The study, which was conducted from December 2013 to January 2014, reflects the responses of more than 34,000 members in 138 commercial health plans throughout the United States.

Enterprise staff

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