Fannie Mae has announced the opening of the Sacramento Mortgage Help Center to provide free education and counseling services to struggling Northern California homeowners.
The Sacramento center is the 10th Mortgage Help Center to open across the country, and is part of Fannie Mae’s ongoing effort to ensure that homeowners facing foreclosure understand their options, have access to assistance and receive timely resolutions, a news release said.
The center was developed in partnership with NeighborWorks HomeOwnership Center Sacramento Region, local community and elected officials, and area mortgage servicers.
The center will offer one-on-one consultations in person or over the phone with experienced housing counselors to review mortgage loans and financing options, explain the range of options available, and help borrowers apply for loan workouts and other alternatives to foreclosure.
Services are offered in both English and Spanish, and will be available to residents in the entire Sacramento region.
The free services offered by the Mortgage Help Center are available for families who have a mortgage owned by Fannie Mae. Homeowners can determine if Fannie Mae owns their loan by visiting www.fanniemae.com/loanlookup or by contacting Fannie Mae at 1-800-7FANNIE.
The Mortgage Help Center is available by appointment only. Homeowners wishing to schedule a visit or a phone appointment should call the toll-free number (866) 442-9374.
“The housing crisis has hit this region hard, and we are here to help,” said Jeff Hayward, senior vice president, National Servicing Organization, Fannie Mae. “Across the country, over 60 percent of the people who have worked with our Mortgage Help Centers have been able to stay in their homes. We’re looking forward to working with homeowners in the Sacramento area to find solutions to their mortgage problems.”
In addition to providing counseling and access to mortgage education and financial literacy resources, the Mortgage Help Center staff will help homeowners coordinate with their mortgage servicers and ensure an efficient response time. The center also will help to combat mortgage fraud and abuse in the Sacramento region, the news release said.