Thank you to Debra DeAngelo for her recent columns on cal.net’s decision to dump its loyal email customers.
As a 25-year-plus mother.com to cal.net customer, I have truly valued cal.net, knowing that if I left a question via phone or email I could always expect a courteous and comprehensible voice reply. I stress comprehensible vs. the replies from “Dave (Devak).” I’ve recently come to rely on Davis technology technicians, specifically S&S Computer Repair & Technology Solutions.
Although my cal.net email arrives and departs within my Outlook email program, I never directly used the cal.net email. The switch to gmail — as a go-through to Outlook — is making the transition smoother than I expected. Nevertheless, I am still saddened that cal.net folks possibly didn’t consider upping the fees to cover the extra labor to serve long-term, loyal customers.
I have expressed my grief with thanks to Chris and others of cal.net who have been true godsends as I moved into this virtual world to help pioneer telecommute/telework programs.
Debra’s columns assured me that my grief wasn’t self-pity.