Sunday, May 3, 2015
YOLO COUNTY NEWS
99 CENTS

Dealing with workplace disruption

AnniesMailbox

By
From page A9 | March 31, 2013 |

Dear Annie: I took a job at a local bookstore after my position as a special ed teacher was downsized. Now I have a “special ed” problem at work.

A woman comes in here once a week with her son, a mentally challenged adult. The son is big and heavy, and his mother is tiny and fragile. Every time they are here, the son has a meltdown. Today, he threw himself on the floor, blocking the checkout area, and wouldn’t get up.

I’m used to dealing with special needs kids in a school, but not adults in a retail establishment. Would it be wrong to tell his mother we cannot accommodate her son in our store the next time they show up? I realize if we bar him, it makes us look mean, but we have a business to run.

A member of our staff suggested to the boss that we make them leave, but I advised against it. If we can’t get him to go voluntarily, we would have to physically escort him to the sidewalk, and he would probably struggle. If he gets hurt in the process, we’d be sued. I also advised against calling the police, because things could get even more physically rough.

I suggested to the boss that we wait for the next time they come to the store and politely refuse entry. Do you have any suggestions on how to deal with these adults when they are on outings?

— New York Problem

Dear New York: We contacted the medical director of the National Alliance on Mental Illness (NAMI), who said you’re to be commended for your sensitivity in not letting a meltdown escalate into a physical confrontation. What’s important is to focus on behavior. If customers cannot behave appropriately, store owners are within their rights to use discretion in asking them to leave or to not come back in the future.

In this case, the request can be raised gently with the mother the next time she and her son come into the store. To avoid discriminating against a medical condition, the store owner should state that they are welcome to return when they are able to properly manage the son’s behavior. The mother may need to talk to her son’s doctor about his treatment plan in order to address behavior issues.

It is also possible that the mother cannot leave the son at home alone and has no one to help her in caregiving. Although it’s not your role to be a social worker, simple compassion can go a long way in helping the situation, including asking whether they have anyone else in the neighborhood or community to help them.

————

Dear Annie: A family member recently had a going-away party for their son two days before he was to leave for boot camp. Many of us gave him gifts. The kid decided the night before leaving that he had changed his mind and wasn’t going after all. Should he return the gifts and money? Most of us think he should, but no one wants to be the one to tell him.

— California

Dear California: Yes, all gifts and money should be returned as soon as possible. (The same applies to canceled weddings and other gift-giving occasions.) While it is not appropriate to call up the young man and insist that he return the presents, someone who is close to him or his parents can mention that it is expected.

————

Dear Annie: Please tell “George” to appreciate his nosy neighbor. Years ago, I had one of those. She noticed everything and would alert us to any strange activity in the neighborhood.
When I got divorced, her kitchen became a place to unwind. She always had a pot of coffee going. She passed on, but I know she is watching out for her neighbors in heaven.

— Secure in California

Dear Secure: Thank you for a sweet story.

————

Happy Easter to our readers.

————

Annie’s Mailbox is written by Kathy Mitchell and Marcy Sugar, longtime editors of the Ann Landers column. Email your questions to [email protected], or write to: Annie’s Mailbox, c/o Creators Syndicate, 737 3rd Street, Hermosa Beach, CA 90254. To find out more about Annie’s Mailbox and read features by other Creators Syndicate writers and cartoonists, visit the Creators Syndicate Web page at www.creators.com.

— Creators Syndicate Inc.

Comments

comments

Special to The Enterprise

.

News

Breaking barriers: For Prieto, it’s all about hard work

By Lauren Keene | From Page: A1 | Gallery

 
Council to hear about drought pricing

By Dave Ryan | From Page: A1

 
For the record

By Enterprise staff | From Page: A2

 
Peaceful Baltimore demonstrators praise top prosecutor

By The Associated Press | From Page: A2

Nigeria: Nearly 300 freed women, children led to safety

By The Associated Press | From Page: A2

 
Graveyard thefts land three Woodlanders behind bars

By Lauren Keene | From Page: A3

Downtown altercation leads to injuries

By Anne Ternus-Bellamy | From Page: A3

 
Woman arrested for brandishing knife on overpass

By Anne Ternus-Bellamy | From Page: A3

Yolo DA launches monthly newsletter

By Enterprise staff | From Page: A3

 
Can plants talk? UCD prof will answer that question

By Special to The Enterprise | From Page: A3 | Gallery

A Scottish setting for local author’s next book

By Special to The Enterprise | From Page: A3

 
Indoor Fun Fly comes to Woodland

By Enterprise staff | From Page: A4

 
Free beginner yoga class offered

By Enterprise staff | From Page: A4

Video discusses surveillance of prostate cancer

By Special to The Enterprise | From Page: A4

 
NAMI support group meets May 10

By Enterprise staff | From Page: A4

Dr. G featured on the radio

By Special to The Enterprise | From Page: A4

 
Fee proposed on rail cars that haul oil, other flammables

By The Associated Press | From Page: A4 | Gallery

 
Internships move UCD doctoral students beyond academia

By Julia Ann Easley | From Page: A5 | Gallery

Make Mom a warm vanilla sugar scrub

By Enterprise staff | From Page: A6

 
The secret to Mother’s Day gifting success: Give time, not stuff

By Special to The Enterprise | From Page: A6

Letter book is series of collected missives thanking Mom

By The Associated Press | From Page: A7

 
If your mom fancies something fancy, consider a tea party

By The Associated Press | From Page: A7

Out of Africa and back to Davis: James Carey will give special presentation

By Kathy Keatley Garvey | From Page: A9 | Gallery

 
Big Day of Giving makes philanthropy easy

By Tanya Perez | From Page: A10 | Gallery

Tuleyome Tales: How are a snake and a mushroom alike?

By Special to The Enterprise | From Page: A12 | Gallery

 
Tuleyome hosts Snow Mountain camping trip

By Special to The Enterprise | From Page: A12 | Gallery

.

Forum

Please help Baltimore

By Letters to the Editor | From Page: B4

 
End of life doesn’t mean life must end

By Special to The Enterprise | From Page: B4 | Gallery

Advancing education for California’s former foster youths

By Special to The Enterprise | From Page: B4

 
With sincere gratitude

By Letters to the Editor | From Page: B4

A wonderful day of service

By Letters to the Editor | From Page: B4

 
Eyewitness to the ‘fall’ of Vietnam: It was not a bloodbath

By Special to The Enterprise | From Page: B5 | Gallery

He can’t give it up

By Creators Syndicate | From Page: B6

 
 
Dangers from prescription pills

By Special to The Enterprise | From Page: B6

.

Sports

 
Defending champ DHS clinches a baseball playoff berth

By Enterprise staff | From Page: B1

UCD softball splits with Titans

By Enterprise staff | From Page: B1 | Gallery

 
Trifecta of Devil teams open playoffs Tuesday

By Evan Ream | From Page: B1 | Gallery

Sports briefs: DHS boys win to reach lacrosse playoffs

By Enterprise staff | From Page: B3 | Gallery

 
Making memories at Aggie Stadium

By Wayne Tilcock | From Page: B3 | Gallery

Pro baseball roundup: Hudson pitches Giants past Angels

By The Associated Press | From Page: B12

 
UCD roundup: Aggie women speed past Hornets

By Enterprise staff | From Page: B12 | Gallery

.

Features

.

Arts

.

Business

Marrone opens new greenhouse

By Special to The Enterprise | From Page: A8

 
New firm helps students on path to college

By Wendy Weitzel | From Page: A8

 
Yolo County real estate sales

By Zoe Juanitas | From Page: A8

Arcadia partners on soybean trait to improve yield

By Special to The Enterprise | From Page: A8

 
.

Obituaries

.

Comics

Comics: Sunday, May 3, 2015

By Creator | From Page: B8